Employee Frequently Asked Questions (FAQ)

Below is a list of FAQ to complement existing HIP training and knowledge articles for employees.  Click on the categories and questions to expand them, then click them again to collapse them.  If you don’t see your question or answer here, please contact your Time or Leave Keeper for further assistance.

Click here to find your Time or Leave Keeper.

Absence Balances and Entitlements (5)

No.  The HIP system will not allow employees to take more paid leave than they are entitled to take.  HIP checks to see that an employee has enough balance to take leave and will automatically generate Leave With Out Pay (LWOP) if an employee does not have sufficient balance to cover their requested leave.

If an employee is out at the end of the month, they will not be credited accruals until they return to work. Pay statements will reflect that on the most current version, but the system will not go back and update absence accruals or balances on prior pay statements.

Click here to learn more about absence entitlements, accruals, forecasting and how to find your current absence balances.

Even though HIP’s time and leave features have a default display with the balances as of the last payroll that was processed for you, you can use any accrued leave as soon as you’ve earned it, and you can also determine what your balances are since the past payroll was run or forecast your leave balances for a future date.

Click here to learn more about absence entitlements, accruals, forecasting and how to find your current absence balances.

In the HIP system, Compensatory Time is tracked as a type of time as opposed to a type of leave.  When an employee works overtime and reports their hours on their Timesheet, they’ll have the choice to use a TRC code for Overtime (OT) to generate an OT payment, or a TRC code for Comp Time to be used later.  If they use Comp Time, their Comp Time balance will be visible on a tile in their ESS screen.  When they want to subsequently use their Comp Time, the employee will again report their Comp Time taken on a later Timesheet.

You may refer to your latest pay statement to see the balance as of the Pay End Date you were paid for. There may be a gap between your “real time” current balance and the balance on your pay statement due to your paygroup of After the Fact or Lag.  Alternatively you may use the Forecasting feature in the Absence Balances Tile.

Click here to learn more about absence entitlements, accruals, forecasting and how to find your current absence balances.

Direct Deposit (2)

The bank verification process takes 3 payroll cycles or about 6 weeks. Please do not make any changes to your direct deposit information at this time as this will restart the bank verification process.

No. If you only change the dollar amount and not the routing or account number of one of your direct deposits, you will not need to go through the bank verification process again if it was previously completed.

Pay Statements (4)

You may have accidentally activated screen reader mode which is a feature for the visually impaired. It reads out their pay statement information to them instead of giving them a PDF (which cannot be read aloud).

You will want to turn that off. Go to the three dot icon in the upper right-hand corner, then go to My Preferences, then change Accessibility Layout to “Screen reader mode off”. Then save.

Make sure that after you save, you log off and back into HIP so that the new settings are activated.

On the logon page, going forward, make sure not to check the box for ADA which is how the screen reader gets switched on.

Also, please note that if you want a full-size view/copy of your pay statement, you must login to the HIP system through a computer. If you view your pay statement from a mobile device such as your cell phone, you will have access to a condensed version and not be able to view/print a full size copy of your pay statement.

These concepts refer to the paygroup associated to your record, which references the time lapse between when you work your time, and when you are paid for the time worked.

If you are paid “After the Fact,” on September 20, you are paid for the period worked between August 16-31.

If you are paid “LAG,” on September 20, you are paid for the period worked between September 1-15.

Click on the funnel icon in the upper left-hand corner of your pay statement results to change the date range of the statements you would like to view.

You are paid “After the Fact” if the Pay End Date on your Pay Statement is about 15 days before the Advice Date. See below where the pay end date is 8/15/22, which is about 15 days before the Advice Date 9/2/22.

You are paid “LAG” if the Pay End Date on your Pay Statement within 5 days of the Advice Date. See below where the pay end date is 8/31/22, which is within 5 days of the Advice Date 9/2/22.

Payroll Beneficiaries (2)

In the upper right-hand corner of the Beneficiaries section there are “+” and “-“ icons.  Click on the “-“ icon to delete the record with the wrong information and click the “+” icon to add a new record with the correct information.

No.  US Treasury regulations require the State to report beneficiary payouts as income earned, therefore the recipient must be a US citizen or entity with a US Social Security Number or Tax ID Number.

System Access (8)

Employees may see this message or have trouble viewing their paystubs if the HIP system’s screen reader function is turned on.  This can sometimes impact the look and behavior of a page within the HIP system and if you are having trouble viewing your paystubs or entering payable time/absences, it may be helpful to turn this off.

Please follow the steps below to learn how to turn the screen reader off:

1. Click on the settings icon (3 vertical dots) in the upper right-hand corner of your screen.

2. Click on the My Preferences option.

3. You will be taken to the General Settings screen, from the General Options section select the Screen reader mode off option from the Accessibility Layout drop down.

4. A message will pop-up warning you that you are changing the screen reader mode. Click the OK button.

5. Click the Save button when finished.

When you leave State of Hawaii service, you’ll have access to HIP for 120 days post-termination to access your final pay statements. If you have direct deposit accounts setup, they will remain active for the 120-day period. Your former employing department will furnish you an off-boarding letter that has instructions and a logon that you’ll use after you leave State service, including how you’ll be receiving your W-2.  If you did not receive that, please contact the HR office of your former department.

BEFORE you leave State service, you’ll want to ensure you finish using all of the HIP features that are available on the State’s computer network only, such as updating your address and accessing any past W-2 forms you need.

Employees can access the HIP system on State kiosks and shared computers.  If they don’t have regular access, they should have their time and leave entered by their Time and/or Leave Keepers.  If the employee has a single sign-on (SSO) account with libraries or another executive branch, they may access HIP features using their smartphone.

Click here to learn more about how to access the HIP system.

There are no preferred browsers that work best with the HIP system per se.  However, Microsoft Edge lacks pop-ups and both Edge and Internet Explorer browsers may have limitations with the ability to run queries and reports.

For employees without regular access to a computer, timesheets and leave requests will be handled by your designated Time or Leave Keepers on your behalf.

Click here to find your Time and/or Leave Keeper.

You can logon to the HIP system at any time and review your leave records, and your sick and vacation leave balances will be visible on you pay statement each pay period.

The HIP system will time out after about 30 minutes of inactivity, just as a security precaution if you happen to forget to logout and walk away from your workstation.

How you access the system depends on the department or agency you work for.  To learn more, click here.

Access to certain tiles/features in the HIP system require users to be on a secured State network.

Tax Withholdings (W-4/HW-4) (2)

In 2020 the IRS changed the form W-4 and eliminated withholding allowances.  You are now required to enter dollar amounts in the appropriate fields.  To learn more, click here.

The following represents general instructions, but it is recommended to discuss with a qualified tax representative on what may be best for your tax situation if you have any questions on what you should select.

For Federal withholding taxes, when you claim “exempt” on your Federal Withholding (W-4), you will not make any tax payments. Please ensure you meet the conditions for exemption before checking the box.

Click here to find more useful information about Form W-4.

For Hawaii State withholding tax, if you are claiming a Nonresident Military Spouse or Certified Disabled Person  status, you are indicating that you not subject to State tax withholdings.  However, you will need to fill out a Form HW-4 and return it to your department payroll office with the necessary backup documentation verifying your status for your department representative to transact on your behalf.

For more information click here to view and download the State of Hawaii Department of Taxation Booklet A, Employer’s Tax Guide (see section What is Not Subject to Withholding).

Wage and Tax Statement (W-2/W-2c) (3)

The State will mail a paper copy of your W-2 to the last address you had on file, please make sure your former department has your most current address.

HIP has stored W-2s dating back to 2018 and active employees may retrieve them at any time from their ESS screen.  If you need a W-2 older than 2018, or you are an inactive employee, you must request a copy from the payroll/fiscal office of your former employing department.

No.  The State will automatically turn off your paperless consent and mail a printed copy of your W-2 to you.  Please make sure your department has your most current address before you leave.