The Hawaii Information Portal (HIP) Service Center is here to help you with questions regarding the payroll software. You can contact the service center at 808-201-SERV (7378) (Oahu) or [email protected]. The phone lines are staffed from 7:45 am to 4:30 pm, Monday through Friday, excluding State holidays.
The service center can assist State employees with providing navigation guidance, password resets, getting a new bank/credit union established, and many more questions. Employees with questions regarding their earnings or receipt of documents such as paper checks or W-2 forms should contact their responsible department payroll office.
We wish to ensure that access is available to all individuals. If you use assistive technology and the format of any material on our website interferes with your ability to access the information, please contact us through the email address provided above. In your message, please indicate the nature of your accessibility problem, the preferred format in which to receive the requested material, the web address of the requested material, and your contact information so that we may best serve you.