Help with Direct Deposit Requirements in the Hawaii Information Portal (HIP)

As a State of Hawaii employee, you can enter your direct deposit information online using the new HIP Employee Self-Service feature, to ensure that your paycheck from the new payroll system is electronically deposited into your bank or credit union.  The initial enrollment period for you to enter their direct deposit information will be according to the department/agency/jurisdiction you work for:

  • DHRD and DAGS employees, including the Stadium Authority — April 2, 2018 to April 16, 2018
  • All other Executive Branch Departments, Judiciary, Legislature, and the Office of Hawaiian Affairs – July 2, 2018 to July 13, 2018
  • Department of Education and University of Hawaii employees – December 3, 2018 to December 14, 2018

Once you have your financial institution’s routing number and your account number (see below for assistance), follow the instructions to set up your direct deposit.  See special instructions for University of Hawaii employees to use your UH single sign-on.

If you need help, please contact or (808) 201-SERV [7378] (Oahu) if you need assistance.

Frequently Asked Questions

Do I need to enroll in direct deposit?

Act 110, SLH 1998 requires employees to use direct deposit rather than receiving a paper check, if they are not casual employees and were hired on or after July 1, 1998.

Even though many State employees have direct deposit arrangements currently, the State of Hawaii has never had “true” Automated Clearing House (ACH) direct deposit with most financial institutions. Until this point, the State of Hawaii has printed checks to send to financial institutions instead of wiring the money. With the new payroll system implementation, true ACH direct deposit will finally be implemented and money will be posted to your financial institution via ACH.

You will need to set up your direct deposit information using the new HIP Employee Self-Service feature because your current information is not in a format that can be transferred into the new system. Once you’re issued a HIP User ID letter, follow the instructions printed on the reverse of the letter to set up your direct deposit.

How do I find my bank’s or credit union’s routing number?

To determine the routing number, you should contact your financial institution. Many financial institutions post their routing number on their website. Also, you can find it on your checks; see illustration below.

  • Tip: If you have a checking account from the same financial institution as your savings account, it’ll be the same routing number.
  • Tip: Do not just do a web search of  your financial institution’s routing number, as you may get the wrong information. Unless you find the routing number on their homepage or through their online banking feature, you may find the wrong information in a web search, which could jeopardize the security of your information, money, and account.

How do I find my checking account number and routing number using my checks?

The routing number and account number will be listed on your checks for your checking account, such as in the example below.  [Note that not all financial institutions follow the sequence on the sample check below.]

  • Tip: Do not use your checking account deposit slips to find the routing number.  Those will not give you the number you need.

Example Check Routing Account Number

  • Tip: Some financial institutions use a different sequence of numbers for their checks.  Be sure to NOT include the check number.


How do I find my savings account number?

To find your savings account number, look at your savings account statement or contact your bank or credit union directly.

SAMPLE STATEMENTBank Savings Statement Sample