About HawaiiPay

The Enterprise Payroll and Time & Attendance Modernization (HawaiiPay) project is led by the Department of Accounting and General Services (DAGS) Accounting Division in partnership with the Office of Enterprise Technology Services. The HawaiiPay project launched in November 2016 to modernize payroll and time & attendance systems to provide greater functionality and efficiencies in serving more than 75,000 full- and part-time employees statewide. The project represents a significant opportunity to further transform the culture of government to embrace and accelerate the adoption of more efficient, less paper-dependent ways of doing business.

Project Vision

The State of Hawaii as an enterprise will modernize, expand and leverage solutions to integrate data, functionality and compliance reporting to continue to efficiently meet enterprise resource planning functions and needs for human resources, payroll administration, time reporting, financial and budget management.

Project Guiding Principles

  1. Minimize customizations and use delivered functionality to manage cost and ensure long-term supportability.
  2. Align and build to modern industry best practices.
  3. Improve and standardize processes to maximize efficiency and effective-ness and reduce risk.

Frequently Asked Questions

For Employees

For Banks and Credit Unions

For AXWAY Users

General Questions

Why are we doing the HawaiiPay project?

The HawaiiPay project is helping the state to replace its mainframe payroll system that is over 50 years old with a single integrated software system called PeopleSoft. The new payroll system will enable payroll offices of state jurisdictions, departments and agencies to reduce the manual, paper-intensive process by using a modern online application.

How will employees benefit from this project?

Employees will be able to access Online Payroll Employee Self Service functionality to:

  • Access pay statements
  • Update payroll address
  • Update federal and state tax forms
  • Manage direct deposit accounts

Are retired employees affected by this new system?

No, retirees receive their pension through the State of Hawaii Employees’ Retirement System (ERS). The ERS is completely separate from the State employee payroll system. As a retiree, your direct deposit information does not need to be updated or reentered as a result of the implementation of the new Hawaii Information Portal payroll system.

How will this project benefit payroll system users?

The direct benefits of the modernization effort will affect those employees who are involved with the processing of information to produce payroll. Their jobs will be less manual, which will allow them more time to work on other priority items or analytical activities.

Who is involved?

The HawaiiPay project team is comprised of state resources working closely together with consultants from CherryRoad Technologies and Pacxa. The new payroll system will cover over 75,000 employees statewide from all branches of Hawaii state government: Executive (including the Department of Education, University of Hawaii, and Hawaii Health Systems Corporation), Judiciary and Legislative, as well as the Office of Hawaiian Affairs.

Who is leading this project?

The project is sponsored by the Department of Accounting and General Services’ Accounting Division in coordination with the Office of Enterprise Technology Services. The executive sponsor is state Comptroller Roderick Becker, the project sponsor is Accounting Division Chief Wayne Horie, and the program manager is Leila Kagawa.

Will people lose their jobs?

No. There are no plans to reduce the workforce. Some job functions may be slightly modified to align with updated business processes inherent in the new software, providing enhanced tools and functionality for employees.

What if I have questions about the project or concerns?

If you have any general questions or concerns about the project, please contact the HawaiiPay project team at (808) 586-8800 or email ets.erp@hawaii.gov.

For specific questions regarding the new payroll system, employee self-service, or software issues, contact the Hawaii Information Portal (HIP) Service Center. You can contact the service center at 808-201-SERV (7378) (Oahu) or HIP@hawaii.gov.  The phone lines will be staffed from 7:45 am to 4:30 pm, Monday through Friday, excluding State holidays.

At any time, you can leave a voice message or send an email. You should expect to receive a response within one business day during the week or the first business day after a weekend or holiday. Complete resolution of the questions or issues may take longer depending on complexity.

The HIP Service Center tracks all reported user issues, including bugs, and ensures resolution to all issues.  The service center can assist State employees with providing navigation guidance, how to do password resets, how to add a new bank/credit union that’s not pre-loaded, any many more questions.