Why isn’t my pay statement displaying or printing correctly?
You may have accidentally activated screen reader mode which is a feature for the visually impaired. It reads out their pay statement information to them instead of giving them a PDF (which cannot be read aloud).
You will want to turn that off. Go to the three dot icon in the upper right-hand corner, then go to My Preferences, then change Accessibility Layout to “Screen reader mode off”. Then save.
Make sure that after you save, you log off and back into HIP so that the new settings are activated.
On the logon page, going forward, make sure not to check the box for ADA which is how the screen reader gets switched on.
Also, please note that if you want a full-size view/copy of your pay statement, you must login to the HIP system through a computer. If you view your pay statement from a mobile device such as your cell phone, you will have access to a condensed version and not be able to view/print a full size copy of your pay statement.