Contact Us

Employees can contact the HIP Service Center at (808) 201-SERV (7378) from 1:30 p.m. to 4:30 p.m. on Monday, Tuesday, Thursday, and Friday (excluding State observed holidays).

The Service Center is able to assist active users with providing navigation guidance, password resets for employees without @hawaii.gov email accounts, and unlocking user account profiles for Executive Branch employees with @hawaii.gov email accounts.

Department of Education (DOE) employees must contact the DOE help desk at 808-564-6000 for assistance with their HIP user accounts.

Employees with questions regarding their earnings or pay documents (for example, pay checks and W-2 forms) must contact their respective department’s payroll office.  For questions regarding timesheets or leave requests, employees must contact their local Timekeeper/Leave Keeper.  They may also send an email to  [email protected] for additional assistance or information, including any direct deposit issues that user may be experiencing.

Web Accessibility

We wish to ensure that access is available to all individuals. If you use assistive technology and the format of any material on our website interferes with your ability to access the information, please contact us through the email address provided above. In your message, please indicate the nature of your accessibility problem, the preferred format in which to receive the requested material, the web address of the requested material, and your contact information so that we may best serve you.