I found an employee that should not have been paid. What do I need to do to recall the pay? What is the timing for deleting or reversing the ACH payment?

A

I found an employee that should not have been paid. What do I need to do to recall the pay? What is the timing for deleting or reversing the ACH payment?

  1. Please notify the employee.
    • Employees can see their paychecks in advance, before successful deletion/reversal is confirmed by Wells Fargo and before the check is reversed in HIP.
    • Once the reversal is completed, they will no longer be able to view it in HIP.
  2. Complete the worksheet referenced below.
    • Use the data in the Review Paycheck screen to fill out the worksheet.
      • NAVIGATION: Main Menu > Payroll for North America > Payroll Processing USA > Produce Payroll > Review Paycheck > Paycheck Deductions tab
  3. Submit a Salesforce ticket and attach the worksheet.
  4. If the employee has deductions (Third Party Agents), notify them of the ACH recall request and inform Central Payroll when you do notify the agents.
  5. Timing of the notification will determine if the pay can be retrieved successfully or not.
    • Central Payroll will notify you once confirmation is received from Wells Fargo.

     

    ACH Delete Reversal Bank Recall Template

    Back to Top