Hawaii Information Portal

Short User Experience Survey
Please answer as many survey questions as you are comfortable with. Click on the "NEXT" button to go to the next question. Go to the last page of the survey (Page 6) and click on the "SUBMIT" button to send us your answers. Mahalo!
Select a sentence below that best describes your experience with the new online direct deposit?
- I don’t like technology but I did it anyway.
- I am not tech savvy, but I think I got it.
- Easy, no problem.
- Great! The state is finally using technology.

Select a phrase below that best describes the service your received from the HIP Service Center?
- Not too happy, I needed more help.
- I was not sure at first, but they were able to solve my issues.
- Excellent customer service! From start to finish.

Select a phrase below that best rates the call center agent’s knowledge and ability to handle your issue?
- Needs more training.
- Helpful but not enough knowledge.
- Understood my situation and knew exactly what I needed to do.

Select a sentence below that best describes your experience when calling into the HIP Service Center?
- It rang for a while, so I decided to hang up.
- I didn’t mind leaving a message for a call center agent to return my call.
- After a few rings my call was answered by a call center agent.

Select a word below that best describes your overall experience from the HIP Service Center?
- Unhappy
- Reassured
- Thrilled!
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TEST Survey