FAQs

General Internet Questions

 

General Security Questions

 

General Internet Questions

What is an ISP?
An ISP, or internet service provider, is a company that provides its customers access to the internet and other web services.  In Hawaii, most likely your ISP is Time Warner, Hawaiian Telcom, or Clearwire.  For problems with your internet, please contact your ISP.

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What is a URL?
A URL, or Uniform Resource Locator, is the location of a file on the Web. When you type the address of a Web page into your browser, you are typing a URL.

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What is a web browser?
A web browser is a software application which enables a user to display and interact with text, images, videos, music, games and other information typically located on a Web page.  The most popular web browsers are Microsoft’s Internet Explorer, Mozilla’s firefox, and Apple’s Safari.

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What does broadband mean?
“Broadband” is the general term used to refer to high-speed network connections. In this context, Internet connections via cable modem and Digital Subscriber Line (DSL) are frequently referred to as broadband Internet connections.  Click to read Broadband Security for Home Users.

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What is the difference between HTTPS and HTTP?
HTTPS is a secure HTTP connection. HTTPS provide authentication and encrypted communication and is widely used on the World Wide Web for security-sensitive communication such as payment transactions and corporate information systems.

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General Security Questions

What is a firewall?
A firewall is a dedicated appliance, or software running on your computer, which inspects network traffic passing through it, and denies or permits passage based on a set of rules.

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What is phishing?
Phishing is a scam in which an email message directs the email recipient to click on a link that takes them to a web site where they are prompted for personal information such as a PIN number, social security number, bank account number or credit card number. Click here for security tips to protect yourself from phishing attempts.

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What are viruses?
Computer viruses are programs that spread or self-replicate. They usually require interaction from someone to be activated. The virus may arrive in an email message as an attachment or be activated by simply opening a message or visiting a malicious website. Click here for security tips to protect yourself from viruses.

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What are worms?
Worms are similar to viruses because they self-replicate, however they do not require any user interaction to be activated. Worms spread because vulnerabilities or “holes” in software. Click here for security tips to protect yourself from worms.

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What is spyware?
Spyware and related “adware,” are software sometimes downloaded from a web page, by following a link in an email or are installed with freeware or shareware software without the user’s knowledge. Spyware is used to track your internet activity, redirect your browser to certain web sites or monitor sites you visit. Spyware may also record your passwords and personal information to send to malicious web sites. Click here for security tips to protect yourself from spyware.

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What is a trojan horse?
Trojans are malicious code hidden in a legitimate program that, when executed, performs some unauthorized activity or function. This can range from stealing your password and credit card information to allowing someone to take control of your computer. Click here for security tips to protect yourself from trojan horses.

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What is email spoofing?
Email “spoofing” is when an email message appears to have originated from one source when it actually was sent from another source. Email spoofing is often an attempt to trick the user into making a damaging statement or releasing sensitive information (such as passwords).

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