The Hawaii Information Portal (HIP) Service Center is here to help you with questions or issues with the new payroll system. You can contact the service center at 808-201-SERV (7378) (Oahu) or firstname.lastname@example.org. The phone lines are staffed from 7:45 am to 4:30 pm, Monday through Friday, excluding State holidays.
At any time, you can leave a voice message or send an email. You should expect to receive a response within one business day during the week or the first business day after a weekend or holiday. Complete resolution of the questions or issues may take longer depending on complexity. The HIP Service Center tracks all reported user issues, including bugs, and ensures resolution to all issues. The service center can assist State employees with providing navigation guidance, how to do password resets, how to add a new bank/credit union that’s not pre-loaded, any many more questions.
For inquiries regarding the HawaiiPay project in general:
We wish to ensure that access is available to all individuals. If you use assistive technology and the format of any material on our website interferes with your ability to access the information, please contact us through the email address provided above. In your message, please indicate the nature of your accessibility problem, the preferred format in which to receive the requested material, the web address of the requested material, and your contact information so that we may best serve you.